Privacy Policy

At CozyForU, accessible via [cozyforu.com], we are fully committed to protecting the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, process, use, store, and protect your personal data in accordance with the Mauritius Data Protection Act 2017 (DPA).

1. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contractual Necessity: To process, fulfill, ship, and deliver your orders.
• Consent: When you subscribe to our newsletters, promotional campaigns, or join our official WhatsApp Channel.
• Legal Obligation: To comply with tax, accounting, and consumer protection laws in Mauritius.

2. Information We Collect

To provide a seamless online shopping experience, we collect the following personal data:

• Identity & Contact Data: Name, surname, delivery address, billing address, telephone number, and email address.
• Transaction Data: Details of products purchased, order values, and delivery methods.
• Technical Data: IP address, browser type, device details, and site navigation behavior (via cookies) to optimize site performance.
• Payment Data: We do NOT store your credit/debit card details. All online card transactions are securely handled directly by our certified third-party payment gateway providers. However till date, we have not yet integrated the online payment system. All orders are being paid using the "Cash On Delivery" method.

3. How We Use Your Personal Data

Your data is used strictly for the following purposes:

1. Processing, verifying, and dispatching your orders.
2. Updating you on delivery status (via SMS, phone call, email, or WhatsApp).
3. Monitoring website traffic, measuring user behavior, and optimizing our PrestaShop store performance.
4. Preventing fraud and securing our checkout system.

4. Data Sharing with Third Parties

We do not sell, rent, or trade your personal data. To fulfill your transactions, we only share necessary information with trusted third parties:

• Delivery Partners & Couriers: Sharing your name, delivery address, and phone number to deliver your packages safely.
• Payment Processors: Secure transmission of purchase values to complete payment authorizations.
• Analytics & Performance Partners: We use web analytics tools (such as Google Analytics) to understand website traffic, monitor page performance, and optimize our user experience.
• Advertising & Retargeting Networks: We use tracking tools (such as the Meta Pixel / Facebook Ads) to show you personalized advertisements based on your interests and browsing behavior on our store.
• Communication & Marketing Platforms: Email marketing tools and social communications platforms (including WhatsApp) to send marketing campaigns, and channel updates, strictly where you have provided prior consent.

5. Your Rights Under the Mauritius Data Protection Act 2017

Under the DPA 2017, you hold the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete details.
• Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data (provided we do not have a legal obligation to retain it, such as tax records).
• Right to Object & Withdraw Consent: You can opt-out of direct marketing or leave our WhatsApp Channel at any time.

To exercise any of these rights, please contact our Data Controller at sales@cozyforu.com.

6. Cookie Policy

Our website uses cookies to enhance user experience, remember cart items during browsing, and compile anonymous traffic statistics. This aligns with ICTA guidelines. You can choose to disable cookies through your browser settings, though some features of our site (like retaining items in your shopping cart) may no longer function correctly.